WhatsApp chatbots for businesses
WhatsApp chatbot for service businesses in Colombia
We set up a WhatsApp chatbot that replies instantly, answers the questions that keep coming up, takes each client’s details and hands the conversation to your team when a person is needed.
We work remotely with businesses all over Colombia.
What is a WhatsApp chatbot?
A WhatsApp chatbot, or WhatsApp bot, is an automated assistant that chats with your clients on your business’s WhatsApp number. It greets them, shows options, answers frequently asked questions, asks for details and records every conversation, at any hour and without anyone on your team having to watch the phone.
It is one of the pieces of our marketing automation service: the chatbot handles the first contact, and the CRM and emails take care of the follow-up.
What your WhatsApp bot can do
Reply instantly
It greets people and replies in seconds, day or night, so nobody goes to a competitor because they had to wait.
Frequently asked questions
Hours, service areas, services, requirements and payment methods: what your team answers every day, handled automatically.
Qualify and take details
It asks which service the person needs, where they are and when, so your team receives complete requests.
Hand over to a person
When the conversation needs judgment, like a special quote or a complaint, the bot transfers it to your team with all the context.
Appointments and reminders
It can help book visits or appointments and send reminders, depending on how your business works.
Recorded in your CRM
Every lead is saved with its details and its conversation, so you can follow up and measure how many requests come in through WhatsApp.
WhatsApp Business: the right way to automate
The free WhatsApp Business app allows greeting messages, away messages and quick replies, which are useful to get started. For a chatbot with flows, several people answering and a CRM connection, you use the official WhatsApp Business Platform through an authorized provider.
We do not recommend unofficial tools that automate a personal WhatsApp: they break WhatsApp’s rules and can get your number blocked.
AI chatbot, with clear limits
A chatbot can work with menus and options, with artificial intelligence that understands what the client writes, or with a mix of both. Artificial intelligence makes the conversation more natural, but we always give it rules: what it can answer, what it must not promise and when it must hand over to a person.
For most service businesses we recommend starting with a simple, well-measured flow and adding artificial intelligence where it really helps.
How we implement your WhatsApp chatbot
1. Diagnosis
We review what your clients ask on WhatsApp, who replies today and how long it takes.
2. Conversation design
We write the greeting, the options, the answers and the moments when a person steps in.
3. Setup
We set up the number on the WhatsApp Business Platform, the chatbot and the connection to your CRM.
4. Testing
We test every path of the conversation as if we were your clients before switching it on.
5. Launch
We switch the chatbot on and show your team how to take over conversations.
6. Continuous improvement
We review real conversations, adjust answers and add what is missing.
Connect the chatbot to your campaigns and your website
The WhatsApp button on your website, your landing pages and your Google Ads ads can all lead to the same chatbot. That way every lead gets an immediate reply and you know which campaign it came from.
Frequently asked questions about WhatsApp chatbots
How much does a WhatsApp chatbot cost?
There are costs for the WhatsApp Business Platform and the provider, which depend on the number of conversations, and the cost of designing and setting up the chatbot, which depends on how many flows you need. We review your case and send you a written proposal with each amount.
Can I keep using my current WhatsApp number?
In many cases yes, but it depends on how it is registered today. We check it in the diagnosis and explain the steps before making any change.
Does the chatbot replace my team?
No. It answers what keeps repeating and takes the details. Conversations that need judgment go to a person with all the context.
Can I send bulk messages on WhatsApp?
WhatsApp only lets a business start conversations with approved templates and with people who agreed to receive messages. We help you use those rules to your advantage instead of putting your number at risk.
Does it work with artificial intelligence?
It can. We decide with you whether an options-based, AI or mixed chatbot suits you, and what limits it should have.
What is the best chatbot for WhatsApp?
There is no single best one for everyone. It depends on how many messages you receive, how many people answer and which systems it must connect to. We recommend an option after reviewing your case.
Is your team unable to reply on WhatsApp in time?
Book a free consultation and we will review together how your messages come in and how they are handled. You can also see our full marketing automation service.